Policies
Booking Policy
Please take a moment to read our Service Agreement.
Pricing and booking info can be found by downloading the [white & purple] Fresha App.
When you book with us, we reserve that time especially for you. Our booking system takes a non-refundable deposit for all bookings. All changes must be made at least 24 hours prior to your scheduled appointment time to avoid fees and forfeiture of your deposit. Grace period for reasonable corrections must be made within 3 days of original service. No refunds.
Your satisfaction is our priority, please text or call us with any questions or concerns.
All appointment details will be viewable online, please download the Fresha App and ensure your contact information is up-to-date so we can reach you with any changes or inquiries regarding your appointments. Your arrival time may be adjusted by 15 minutes to best optimize your artists’ scheduling and services; all appointments and arrival time are viewable on Fresha.
Keep in mind when booking:
a) Good things take time - Please allow flexibility when scheduling your appointment to accommodate possible 15 minute delays.
b) Nail enhancement services over 3 weeks old may cancel without notice or updated to the appropriate service. *Arriving with over-due nails can lead to extensive corrective work and may result in additional charges at checkout. First time client? Please book a new set.
c) Arriving to your service that requires bare nails and arriving with non-bare nails will impede on our time together (and may result in a charge for additional time).
d) If your current nails are from another salon, please request to add a product removal PRIOR to your appointment time; you can do this by adding a booking note “need soak off” and specify what product you currently have on your nails. Please expect to arrive up to 1 hour earlier than your appointment time for such removal. Some products may require less time- Please be specific.
e) Do not book your nail service at 9 a.m. if you need a soak off. Requesting for product removal at 9 a.m. will impede on the nail service time and render the service incomplete and not to your satisfaction.
Changes and rescheduling options are available 24/7 on the Fresha app for your convenience.
Salon Policy
1. When you arrive, please check in at our front desk.
Text/Call (586) 255-2745 if you are anticipating any delays- arriving more than 15mins late may result in a cancellation and forfeiture of deposit if your artist is unable to complete the service in the remaining time.
2. In our efforts to maintain a sanitary workspace for our team and guests, we ask that you thoroughly wash your hands before services, our staff will also be washing between clients. High contact areas will be cleaned routinely; Please refrain from touching polish bottles. Stations will be cleaned with a viricide in between clients to minimize contamination.
3. Arrive alone, no extra guests, no kids, no pets and extra luggage. We kindly ask you to refrain from talking on your phone during services unless it is an emergency.
4. Due to irreversible changes in salon, there will be no stations to dry your toes. If you choose non-gel polish for your pedicure, please be prepared to leave with wet toe polish and understand that we will not be able to take you back in for a fix to reduce contamination and contact.
5. Do understand Nail Gloss reserves the right to refuse service to any guests who have difficulty adhering to industry standards and expectations of Nail Enhancement wear and Etiquette. Also, please refrain from being threatening, intimidating, or disrespectful toward salon staff and/or other guests.